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  • I haven't received a shipping confirmation?
    Your shipping confirmation will be emailed automatically when we mark your order as dispatched. Check your spam folder if your confirmation hasn't arrived to your inbox. If you think you may have entered your email address incorrectly, drop us a a email and we can adjust this for you.
  • Do you ship worldwide?
    Yes we do! There are a few exceptions, but we can ship to pretty much anywhere in the world!
  • Where is my tracking information?
    UK Customers- All UK orders sent are tracked. You can find tracking numbers in your shipping confirmation email. International Customers- Tracking information is only avaliable for orders sent via International Tracked. Tracking information is not availiable for orders sent via International Shipping. You can find your tracking number in your shipping confirmation email.
  • What will the customs charge be on my order?
    Sorry, as this is something that varies from country to country we cant estimate this for you and you'll need to check with your local customs authorities before placing your order! For your info, your parcel will be marked as 'Childrens Clothing' along with the parcel value as legally required by us.
  • Where is my tracking info?
    All of orders are send tracked 48 with Royal Mail. This therefore means that it could take up to 2 working days for your parcel to arrive. If your order weighs over 2kg and is packed in a large box, we may have sent it via UPS.
  • My parcel has been returned to sender, what can i do?"
    If your order has been sent to the address you provided us with at the time of ordering we will require you to provide us with the correct address and pay for the postage again. However if we have made an error in the address we sent the product to, we take full responsibility and will re post your order to the correct address.
  • When will i receieve my order?
    We aim to ship within a 1-10 working day turnaround, please bare in mind that we are human and we are a small buisness, sometimes this may vary due to busy periods, but we promise we always work as fast as we possibily can. Please note that this turnaround does not include pre order items. Infomation regarding the pre order item turnaround will be included in the pre order item product description.
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